are consistently followed and improved. Own and maintain the ITSM toolset (e.g., FreshService, ServiceNow, BMC Remedy, Jira Service... in a leadership role. Experience with ITSM platforms such as FreshService, ServiceNow, BMC Remedy, or equivalent...
ability to listen and understand what is being described Working knowledge of the ServiceNow ticket system: creating...
environments. · Knowledge of CRM platforms (e.g., Salesforce, ServiceNow) and their integration into contact center ecosystems...
, Jira and ServiceNow. Strong problem-solving, organizational, critical thinking, and project management skills. Ability...
programs and software: DBT, Snowflake, Python, Airflow, Jira and ServiceNow. Strong problem-solving, organizational, critical...