and track issues, problems, and resolutions in ServiceNow Collaboration and Coordination: Collaborate with SOS departments... teams in a high-volume, enterprise environment Familiarity with ITSM tools (e.g., ServiceNow) and asset management...
Qualifications: ServiceNow (or similar tool): Proficient in workflow automation, incident management, and service request handling...
successful migration of cases from ServiceNow to salesforce| ensuring data integrity| proper field mapping and validation to maintain...
is a plus Executed successful migration of cases from ServiceNow to salesforce| ensuring data integrity| proper field mapping...
Service Management tools (e.g., ServiceNow) helpful but not required. Strong written and verbal communication skills...
and capacity/resource planning. Proficient in tools such as ServiceNow, Jira, Microsoft Project, and Power BI. Bachelor...
in managing ServiceNow including workflow/ticket/resolution management across a global environment 24X7. Demonstrated expertise...
Office PMP, PgMP, or similar portfolio/program management certification Experience with tools such as ServiceNow PPM, JIRA...
with compliance reporting, audit preparation, and evidence management Hands-on experience with GRC platforms (e.g., ServiceNow GRC...
plans in ServiceNow. Create Present Estimates and manage monthly forecast processes. Reconcile budget vs. actuals...). Agile certification (PSM / PSPO) a plus. ITIL v3 or v4 understanding. Strong ServiceNow experience. Work Authorization...
Oversee outages, leverage tools when volumes are at peak and escalations occurring, which would include ServiceNow, Service...
of ServiceNow ITSM tooling Comfortable interacting with Technology Leadership team Excellent working knowledge of the different...
owner and administrator of the ServiceNow CMDB, focusing on Hardware (HAM) and Software (SAM) Asset Management. Process... IT asset lifecycle workflows in ServiceNow (e.g., Request, Receive, Deploy, Manage, Retire) to support ITAM Field...
, vMotion. ITSM & Process Orientation: Experience with ITSM frameworks (ITIL) and enterprise ticketing systems (ServiceNow...
. Experience with Agile Software Delivery. Safe, Jira, Clarity, CAB, ITIL, ServiceNow and other related software Skilled...
software modules, SAS, Database structures and querying tools, Tableau, BI Tools, ServiceNow, Azure Dev Ops, Name Screening...
best practices, standards, and policies for CMDB and ServiceNow Discovery. The ideal candidate has advanced knowledge of ITIL CMDB... management, ServiceNow Discovery, and related processes, with the ability to guide an organization toward achieving its ITIL...
best practices, standards, and policies for CMDB and ServiceNow Discovery. The ideal candidate has advanced knowledge of ITIL CMDB... management, ServiceNow Discovery, and related processes, with the ability to guide an organization toward achieving its ITIL...