of service and safety are met. Key Responsibilities: Team Leadership & Supervision Team Supervision: Oversee a team..., and safety drills as required by company policies and legal regulations. Guest Service & Engagement Guest Interaction...
Responsibilities: Customer service Sell parts to repair the defect and meet the customer's needs, the first time. Ensure first... working hours to assist the stand-by technician with parts. Record all sales and/or customer transactions that occur. Ensure...
Provide telephone support as far as possible before escalating the problem to a qualified support technician. Schedule... and prioritize support call for attention by the most appropriate support technician. Escalate problem situations as appropriate...
a ticket on the software system, delegating that to an available technician. Ensuring the technician handles it according... to understand the enquiry and delegate the correct technician, be it a first line technician, 2nd Tier or 3rd Tier which handles...
solutions with a strong focus on customer service, reliability, speed, and quality. Job Overview The ISP Coordinator... operational systems and Excel-based tracking tools Strong organizational and customer service skills Proficiency in Excel...