& External) Travel Allowance & Expense Benefits Company Trips & Team Events Long Service Rewards Individual Expenses Benefits...
. Respond to incidents and execute service tickets promptly according to SLA requirements, including ad hoc tasks. Maintain...
and delivering exceptional service. Flexibility in scheduling, ability to work shifts and weekends as required. Availability...
, checking in code, code review, documentation), Responsible for service reliability and following site-reliability engineering...
, and scalability. Provide application support in accordance with agreed Service Level Agreements (SLA). Troubleshoot, debug...
level (e.g., Kubernetes, virtual machines) Ensure that issues are resolved within the stipulated Service Level Agreements... (SLAs), maintaining high standards of service delivery Identify and troubleshoot performance bottlenecks across systems...
where required. Work on service recovery activities and ensure minimal downtime for critical applications. Execute and optimize SQL queries...
seeking technical assistance. You’ll triage, troubleshoot, and resolve common incidents and service requests across endpoints.... Maintain accurate ticket documentation (troubleshooting steps, root cause notes, resolution). Support service requests...
and existing event service. Participate in code reviews to provide constructive feedback to team members, ensuring code quality...
: Excellent communication and coordination skills with the ability to deliver exceptional service to clients and effectively... Award Long Service Award Leave encashment option Birthday gift vouchers Medical insurance Wellness reimbursement Office...
A deep understanding of application architecture and development in .NET/Service Oriented models, .NET framework, CLR and VS...
. You also have the desire to help your customers by giving them a best-in-class service. Day-to-day, you will: Provide high-level... customer service and product support via chat, telephone, or email. Help our customers with questions and allow them to get the...
and outstanding issues Ensure that customers experience exceptional service levels by proactively liaising with other internal... of service delivery, ensuring customer needs are identified and the expected outcomes delivered You are a role model...
with architectural best practices and governance standards. Emphasizes Infrastructure as Code, automation, and self-service provisioning...
service to Tencent's oversea game studios. 2. Everything as a code - automate deployment (CI/CD) processes. 3. Identify... and resolve problems relating to critical service operations. Qualifications Preferably a degree in computer science, software...
Responsibilities Manage server deployment, maintenance, performance tuning, and incident response Handle service...
Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Information Technology (IT... and collaborator. Fluent in both written and spoken English. Exceptional multitasking, customer service, and communication skills...
& alerting, checking in code, code review, documentation), Responsible for service reliability and following site-reliability...
. enhance Infrastructure as Code (IaC) practices, enabling self-service provisioning, automation, and improved operational...
-related issues Repair and service copier machines at customer sites Perform on-site field service and handle flexible...