tracking systems to ensure a timely resolution. (i.e.: ITSM tool- CA Service Desk, SharePoint, etc.) Provides targeted TIER 2...), and Desk Side Support. The Technician will perform diagnostics and repairs and inventory tracking/asset management. Essential...
-quality service delivery, and provide advanced oversight for Tier 2/3 for an IT Services Center. The Network Operations Lead... (Azure, AWS). Demonstrated experience leading Tier 2/3 technical support teams in a 24x7x365 operations environment...
process please email: or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco... providing technical and programmatic support to the VIRGINIA Class Submarine Program Office (PMS450) and the U.S. Navy’s Team...
process please email: or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco... providing technical and programmatic support to the VIRGINIA Class Submarine Program Office (PMS450) and the U.S. Navy’s Team...
. As a Tier 2 Network Administrator, you'll be challenged with enterprise support problems where you will coordinate... monitoring tools and ticketing systems -Prior Tier 1 support or help desk experience preferred -IAT II -Preferred: CCNA...
process please email: or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco... providing technical and programmatic support to the VIRGINIA Class Submarine Program Office (PMS450) and the U.S. Navy’s Team...
process please email: or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco... providing technical and programmatic support to the VIRGINIA Class Submarine Program Office (PMS450) and the U.S. Navy’s Team...
(KLIs) to continuously improve task execution. Service Operations & Customer Experience: Direct 24x7 Service Desk, NOC/SOC...-Trust clearance (Tier 2 moderate risk) within 30 days of onboarding Preferred Qualifications: Master’s degree (M.S., M...
service level agreements related to Desk Side support Service/Incident requests x. Work with other technical teams... operation of help desk and serves as focal point for customer concerns. 4. Provides support to end users on a variety of issues...
/2 Service Desk escalations through tickets, phone calls, and Microsoft Teams Monitor and follow up on outstanding.... Your day-to-day responsibilities will include monitoring network systems around the clock, handling escalated service desk...