with complete activity logs. Execute workarounds where permitted to restore service quickly; escalate to Tier 2/3 when resolution... is outside Tier 1 scope. Coordinate with Service Desk, Major Incident bridges, and field teams; provide timely, accurate updates...
and with minimum supervision Provide continuous status updates to Remedy work logs to be viewed by Service Desk Analysts and by the..., 2 Factor Authentication, remote tools and all OPM owned COTS and GOTS products. Escalate tickets to Tier II/Tier III...
a highly motivated, customer-oriented Service Desk Lead/Situation Manager to join our team. The selected candidate will support... to Tier 2/3 or technical teams and ensuring timely resolution Provide high-quality support to users while serving as the...
on responsive technical support and collaboration across IT teams. Position Overview: As a Service Desk Technician - Senior..., you will be responsible for providing tier 1 and tier 2 technical support to OCFO staff, resolving hardware and software issues across desktop...
level agreements. b. Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including.... Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications...
to resolution within defined service level agreements. b. Ability to provide tier 1 and tier 2 support for a Windows-based desktop... Complete Description: The Service Desk Technician - Senior provides technical support for customers who experience computer...
on-site* Complete Description: The Service Desk Technician Level 2 provides technical support for customers who experience... and managed to resolution within defined service level agreements. Ability to provide tier 1 support for a Windows-based desktop...
documentation for Clients (Service Desk and Users) System health checks of desktops and other resources Remote support of locally..., customer-oriented Help Desk T2/Situation Manager to join our team. The selected candidate will support different agencies...
documentation for Clients (Service Desk and Users) System health checks of desktops and other resources Remote support of locally..., customer-oriented Help Desk T2/Situation Manager to join our team. The selected candidate will support different agencies...
documentation for Clients (Service Desk and Users) System health checks of desktops and other resources Remote support of locally..., customer-oriented Help Desk T2/Situation Manager to join our team. The selected candidate will support different agencies...
documentation for Clients (Service Desk and Users) System health checks of desktops and other resources Remote support of locally... installed VDI solutions Primary Duties: Supervise daily Tier 2 help desk operations at the assigned site and coordinate day...
and supervise Tier 1, Tier 2, and Tier 3 IT help desk staff, ensuring consistent, high-quality service delivery. Oversee the IT.... About this Role: The IT Help Desk Manager oversees the daily operations of the IT service desk in support of federal agency employees...
and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365... and Adobe, as well as managing user accounts and Active Directory. Ability to provide tier 1 and tier 2 support for iOS-based...
and managed to resolution within defined service level agreements. Ability to provide tier 1 and tier 2 support for a Windows... accounts and Active Directory. Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common...
Overview: Highlight Technologies is seeking skilled and dedicated Tier 2 Help Desk technicians to provide technical... support to a 24x7x365 center for the Small Business Administration (SBA) IT service center. Responsibilities: Receive...
Job Description: Overview Highlight Technologies is seeking skilled and dedicated Tier 2 Help Desk technicians... to provide technical support to a 24x7x365 center for the Small Business Administration (SBA) IT service center...
and motivated Help Desk Specialist II for a Full-Time position. Job Summary: The Service Desk Specialist must possess... in determining how to accomplish tasks. The Service Desk Specialist is required to meet contract Service Level Agreements (SLAs...
and motivated Help Desk Specialist II for a Full-Time position. Job Summary: The Service Desk Specialist must possess... in determining how to accomplish tasks. The Service Desk Specialist is required to meet contract Service Level Agreements (SLAs...
, maintaining accurate telecom and mobile asset inventories, and delivering Tier II support for iOS and Android devices. The role... to service requests and incidents related to telecom hardware, line connectivity, and device provisioning. Provide Tier I–II...
system configuration, support runbooks, and standard operating procedures. Provide Tier 2/3 technical support..., application errors, and infrastructure outages in cloud and hybrid environments. Respond to service desk tickets related...