or Computer Discipline or related field is preferred. 1-2 years of experience preferred with: Enterprise level Help Desk... to provide hardware on-site support for the Service Desk as well as shipping and receiving support for multiple clients. The...
. An incumbent must possess a high level of technical expertise to enable the technical application of computer analysis... business hours as secondary or tertiary help desk team Ability to work independently Attends meetings as request to help...
Expert) for CEVA application(s). Pro-actively & continuously seek to improve the highest level of service from the... application(s). Log all appropriate IT problems in the CEVA Help Desk system for tracking and analytical purposes. Perform...
for Segregation of Duties, regulatory environment needs, and strategic vision while balancing internal customer service needs... and actions access changes from both a customer service and security governance perspective Oversees the quarterly reevaluation...
degree in a related field and 1 year recent experience in Service Desk operations. Associates Degree in a computer science... and/or hosted in-house. Support is provided in a process-oriented environment with Service Level Objectives and specific focus...
and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations... service and operations support for internal business partners and external clients, in accordance with established guidelines...
and escalation management. Work with the Level 1 - Global Service Desk to ensure effective ticket management and ongoing development... Level 1 service support as operational needs arise (eg. during peak periods). Be part of a rotating 7-day support roster...
and escalation management. Work with the Level 1 – Global Service Desk to ensure effective ticket management and ongoing development... Level 1 service support as operational needs arise (eg. during peak periods). Be part of a rotating 7-day support roster...
(AM&E) support to DSCA. Project tasks will include desk and field research, analysis, data collection and visualization, strategy... in a clear and concise manner, drafting data collection methodologies, creating organizational work plans based on higher-level...
. Bachelor’s Degree preferred. 1-2 years of experience in MS Windows environment handling Level 1 calls with experience handling...-7pm with a 40 hour schedule. The right candidate will provide first-level technical support of computer software...
to the application customers and Service Desk staff. DUTIES & ESSENTIAL JOB FUNCTIONS: NOTE: The following are the duties.... Documents and prioritizes all problem reports and documents resolution in accordance with application and Service Desk triage...
for local and nationwide support tickets, in-person support and act as fill in for occasional overflow of Service Desk calls... of Help Desk Support (or equivalent) 1 yr. minimum of Knowledge Management 1 yr. minimum ServiceNow (or equivalent ITIL...
for local and nationwide support tickets, in-person support and act as fill in for occasional overflow of Service Desk calls... of Help Desk Support (or equivalent) 1 yr. minimum of Knowledge Management 1 yr. minimum ServiceNow (or equivalent ITIL...
for local and nationwide support tickets, in-person support and act as fill in for occasional overflow of Service Desk calls... of Help Desk Support (or equivalent) 1 yr. minimum of Knowledge Management 1 yr. minimum ServiceNow (or equivalent ITIL...
for local and nationwide support tickets, in-person support and act as fill in for occasional overflow of Service Desk calls... of Help Desk Support (or equivalent) 1 yr. minimum of Knowledge Management 1 yr. minimum ServiceNow (or equivalent ITIL...
onsite client support with remote service desk responsibilities. This role is ideal for someone who thrives in client-facing... service desk coverage plus other technical issues that may arise. You’ll take on tasks ranging from running network cables...
(CASP+), CompTIA Cybersecurity Analyst (CySA+), Certified Information Systems Security Professional (CISSP), or CompTIA... or AWS Certified Advanced Networking. Clearance Requirement: Must currently hold an active Top Secret level of security...
(CASP+), CompTIA Cybersecurity Analyst (CySA+), Certified Information Systems Security Professional (CISSP), or CompTIA... or AWS Certified Advanced Networking. Clearance Requirement: Must currently hold an active Top Secret level of security...
Job Title: Customer Support Retirement Specialist 1 Job Profile Summary Works with and communicates state pension... Service § Ability to understand customer needs by actively listening and asking probing questions § Ability to analyze...
staff. Facilitate meetings and guide lower-level analyst work efforts. Address complex IT production support issues... Systems Analyst II (NS) Position Number 60043473 Grade DT08 About Us The North Carolina Department of Health and Human...