they need. Key Responsibilities: Respond to help requests via email, chat, phone, or help-desk ticketing system..., and networks. Familiarity with help-desk or ticketing tools (e.g. Zendesk, Freshdesk, ServiceNow). Strong communication skills...
or federal service desk operations. Familiarity with ITIL v4 service management processes and SLAs. CompTIA certifications... help desk support across enterprise DoD and Federal IT environments. The ideal candidate will have strong experience...
to the Deal Desk Service Quality Charter. Assist with cross-functional initiatives to drive continuous improvement...
to computer hardware and software, including printing and operating systems. Must have good customer service and teamwork skills... service experience, or equivalent combination of experience and college level education KNOWLEDGE, SKILL AND ABILITY...
transactions, activities, processes and ensure all Service Level Agreements(SLAs) are met. Checks and reconciles information... stakeholders to execute work and fulfill service delivery expectations. Collaborates in development/implementation of new...
Ensign Services is a progressive company that provides service and support to over 360 long-term care facilities... into the support queue. Agents are expected to provide a great customer service experience and maintain key performance...
Ensign Services is a progressive company that provides service and support to over 360 long-term care facilities... into the support queue. Agents are expected to provide a great customer service experience and maintain key performance...
job titles: IT Support Specialist Help Desk Analyst Technical Support Technician Desktop Support Specialist IT Service...Job Category: Information Technology Services Job Description: Tier-1 Service Desk Support Specialist...
in related field Work Experience: 3+ years of experience working as a service desk analyst and/or level two support analyst... analyst in a customer service or technical support contact center with experience in rapidly shifting procedures and processes...
job titles: IT Support Specialist Help Desk Analyst Technical Support Technician Desktop Support Specialist IT Service...Job Category: Information Technology Services Job Description: Tier-1 Service Desk Support Specialist...
is a plus Experience in a Service Desk or IT support analyst role Excellent communication and interpersonal skills Proficiency in using... Desk team, which supports multiple companies nationwide. This role involves supporting daily operations of the Service Desk...
Specialist Senior Desktop Support Analyst Senior IT Service Desk Analyst Keywords: IT Support Help Desk Technical...Job Category: Information Technology Services Job Description: Tier 2 Service Desk Support Specialist...
Specialist Senior Desktop Support Analyst Senior IT Service Desk Analyst Keywords: IT Support Help Desk Technical...Job Category: Information Technology Services Job Description: Tier 2 Service Desk Support Specialist...
Responsibilities Operational Oversight Develop and execute the strategic vision for the service desk, establish.... Serve as the primary liaison between the service desk, IS leadership, and business stakeholders, communicating performance...
Gas Delivery Company in the region. Become part of the PGW Team! Manager, IS Service Desk & Operations The Manager..., IS Service Desk oversees the daily operations of the Client Contact Center team, ensuring that technical issues reported...
required of all IT Service Desk Support Staff team with minimal supervision. Using judgment and decision making abilities to determine.... Proficient in the use of IT Service Desk system to assist IT Service Desk Supervisor with process improvement and reporting needs...
. Service Desk Analyst responsibilities may include but are not limited to: Monitor the Service Desk ticket queue and assist...Trigyn's direct client has a contract to hire opportunity (Temp to Perm full time) for an IT Service Desk Technician...
directly related to the functions of the job Professional Experience: 2+ year experience as a Service Desk analyst..., integrated strengths, innovation, and collaboration across our international firm. The Technician: Service Desk team...
directly related to the functions of the job Professional Experience: 2+ year experience as a Service Desk analyst..., integrated strengths, innovation, and collaboration across our international firm. The Technician: Service Desk team...
and approve timesheet submissions from the service desk team - Conduct interviews for an open service desk analyst position...Description We are seeking an experienced Service Desk Manager to lead our Enterprise IT Service Desk. This critical...