Overview: BigBear.ai is seeking a Service Desk Analyst to resolve technical issues and provide prompt solutions... Experience with JIRA ticketing process and reporting capabilities or similiar service desk software...
Job Description: Overview BigBear.ai is seeking a Service Desk Analyst to resolve technical issues and provide... Experience with JIRA ticketing process and reporting capabilities or similiar service desk software...
center/service desk environment. Uses expertise in customer service and technical knowledge gained from prior information... deficiencies; communicates and coordinates improvement efforts to increase Service Desk efficiency. Develops and continually...