in delivering excellent customer service experience to the clients. Duties And Responsibilities Follows the direction of the... all service level agreements such as Average Handling Time (AHT), Average Response Time (ART), First Response Time (FRT), Queueing...
/update of the Users Manual, Systems Manual and Operations Manual Provides updates and status reports to the project manager... assurance skills (Competent) Knowledge Systems Development Life Cycles, its stages, major tasks and deliverables (Developing...
services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you'll engage in challenging projects... Software Engineering team you are expected to perform end-to-end development including UI/Service development...
& RESPONSIBILITIES: Ensure that Team Members meet productivity standards. Assist Shift Managers in ensuring that client service levels... are met or exceeded. Report to Shift Manager any healht/safety and performance concerns that may affect agnent's fulfillment of role...
with Procurement and Risk management as and when necessary when new service providers are signed up for. Ensure prompt and accurate... at an Assistant Manager level in the industry. Ideally, you'll also have Good understanding of the principles and practices...
within a domain under Functional testing. The key responsibilities include designing the testing strategy with the Test Manager... on the customer requirements. REQUIRED EXPERIENCE: 6+ years of experience in IT Industry, preferably worked in service-based...
Role Overview We are seeking a seasoned Quality Analyst to ensure service excellence by monitoring, evaluating... Manager to identify performance trends and root causes for improvement. Reporting: Maintain accurate quality dashboards...
About the Role Location: Ermita, Manila Role Type: Full-time, Onsite Department: Corporate Planning, Assurance... and Governance Office Reporting to: Strategic Planning and Execution Manager The Project Management Analyst plays a vital role...
Purpose: To provide Rotating Equipment Discipline Engineering Technical Assurance and to ensure safe, efficient..., MTA, ESP, etc. Support the Technical Authority Level 2 (TA2) Rotating Equipment (Operate Phase) with the assurance of the...
Job Description Under the direct supervision of the Facility Manager, the Invoicing and Payment Officer is responsible... a critical role in maintaining the accuracy of financial transactions, supporting revenue assurance, and upholding Loc&Stor 24/7s...
nurse notes for quality assurance Coordinate with RN Care Manager regarding client conditions and needs Provide feedback... and high-quality service What You'll Do: Client Matching: Assesses the client needs to assign suitable caregivers or nurses...
redesign, system enhancement, data quality assurance, and integration of enterprise platforms. Working closely with Technology..., and service quality. Align Business and Operational Requirements with Technology Solutions: Partner with CS Distribution Channels...
Group Company: BANK OF THE PHILIPPINE ISLANDS Designation: CREDIT MANAGER Office Location: Makati (BPI BUENDIA CENTER...) Position description: The Credit Manager is primarily responsible in assisting the Credit Operations Department Head...
a high-performance, customer-obsessed culture.You will work closely with other Team Leads and the US&C People Ops Manager... to ensure a high quality of service in support. The right person for this role will be a natural leader who gets satisfaction...
through process redesign, system enhancement, data quality assurance, and integration of enterprise platforms. Working closely..., and service quality. Align Business and Operational Requirements with Technology Solutions: Partner with CS Distribution Channels...
focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services... including UI/Service development along with programming/scripting for test automation. As an Associate you are expected to focus...
policies. Identify, correct, and report data discrepancies or inconsistencies. Portal Administration Upload service reports... navigation and functionality. Update and maintain user guides and documentation as required. Quality Assurance Conduct self...
Senior Team Leader is responsible for leading, managing, and optimizing day-to-day BPO operations to ensure service... control, and service quality Identify operational risks and proactively implement corrective and preventive actions Lead...
right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career... As a global leader in assurance, tax, transaction, and advisory services, we are using the finance products, expertise and systems...
and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications...' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear...