Management: Oversee multiple Salesforce platforms (e.g., Sales Cloud, Service Cloud, Life Sciences Cloud) ensuring stability... effectively. Preferred Qualifications Salesforce certifications (Administrator, Advanced Administrator, Application Architect...
Time Zone Alignment: APAC About In All Media In All Media is a nearshore managed service provider focused on team... integrations, service observability, and cross-platform architectural design in a cloud-native environment. Key Responsibilities...
on projects or special assignments in support of the campaign Architect team or other IT Business units and/or project teams... where needed for client service fulfillment and strategies Watch campaign for metrics including idle time, number of agents and adjust pacing...
, Cloud, and Data Center environments in a 24x7x365 organization, focusing on Incident Management, Change Management, Service... Center environments globally. Participate in ITIL-based operations: Incident, Change, Service Request, and Problem Management...
to incidents and service requests. Manage and resolve issues related to fabrication processes and content applications/services... certifications (e.g., AWS Certified Solutions Architect) are a plus. Preferred Qualifications: Willingness to learn and stay current...
certifications (e.g., AWS Certified Solutions Architect) are a plus. Key Responsibilities: Provide Level 1 and Level 2 on-call... support for Unix/Linux systems, quickly responding to incidents and service requests. Manage and resolve Unix/Linux system...
enterprise solutions leveraging Google Cloud Contact Center AI (CCAI), Dialogflow CX, Looker, and Contact Center as a Service... integrations, and ongoing service xcellence. As an AI Chatbot Developer, you'll be hands-on in building and supporting...
solution architect Gather data/user requirement with the help of Project Lead Identify any gaps in business requirements... during the service definition phase Exchange changes in functional and non-functional requirements from the Remittance System...
to join our team. You'll be the architect and builder of our internal and external automations, connecting critical business systems... between various systems, including our customer service platforms (Zendesk), CRM (Salesforce), Billing and internal tools (i.e. Slack...
frameworks (CIS, PCI-DSS, BSP) with ability to architect compliant solutions Establish and enforce cloud governance policies..., module design, automated testing) Deep Service Mesh knowledge (Istio traffic management, circuit breaking, rate limiting...
, transformation, storage, and access across diverse business domains. These professionals architect and implement robust data..., accessible, and well-documented data services that empower self-service analytics and data-driven decision-making...
, and exceptional customer service. Manage team workload, prioritize tasks, and conduct performance reviews. 2. Infrastructure.... Operations & Service Delivery: Ensure the high availability and reliability of all critical business systems and network...