- and second-line assistance to clients via the service desk, through online portals, email or telephone, in response to requests... or specific licensing queries. Manage the workflow of the service desk, including ticket allocation based on team workloads...
and functional teams. ⢠Responds to Service Desk tickets routed to the department system queues. Consistently keep users... Analyst- BI Development. (India or Serbia based) Syneos Health® is a leading fully integrated biopharmaceutical solutions...
technical support to internal users and ensuring all IT requests and incidents are handled efficiently and within agreed service.... About You Required Skills & Experience Previous experience in an IT support or service desk role (internship or entry-level experience...
requests logged via the Global Service Desk and manage local IT. Management of all 2nd line incidents and requests assigned... or projects across the local region. Support the Senior Desk Side and Technology Support Engineer Ensure in the maintenance...