technologies. You will work on all levels of support tickets (L1 to L3), ensuring timely resolution and driving operational..., and backup infrastructure, providing end-to-end support and solutions. Design, configure, and maintain enterprise-grade...
for Customers either escalated from L1 support or end user via email, phone, or SM tool. Scope a customer s issue by collecting the... Windows system security. Strong understanding and experience with MS Exchange 2013/2016/2019 in an enterprise environment...
Role Summary You’ll lead a high-performance Service Desk. (L1–L3) delivering SLA-driven support to SMB/Enterprise... across Microsoft 365, Azure, networking, security fundamentals, and telephony basics (Teams Phone/SIP). Key Responsibilities Team...
administration Supports production issues with proper diagnosis and root cause analysis Providing SME support to L1 support team... set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions...
Job Description: Role Proficiency: Resolve L1 Incident and service requests within agreed SLA Outcomes: * 1... members in understanding customer infrastructure and processes4) Perform analysis for driving incident reduction5) Resolve L1...
pace. Further information at . As a member of the L1 NOC Team, the Network Security Analyst will be responsible... for identifying and analyzing potential service disruptions and security breaches within a modern, innovative network infrastructure...
the process/product. Familiarity with AI agents (e.g., OpenAI, LangChain) and how they can support testing..., load testing (JMeter), or security testing frameworks. You’ll be joining a team that’s growing, agile, and deeply...
. Collaborate with L1 support and escalate issues as needed. Document network configurations, changes, and incident resolutions... defined SLA's ensuring client satisfaction ͏ 5 years of hands-on experience in network engineering or support...
. Support Adhoc investigations on need basis. Identify opportunities for continuous improvement in security operations... analysts, Provide technical and functional support to L1 Team with analytical feedback. Proven experience in any SIEM tools...
's support. Performing change management activities which respect to adding new features/components, Configurations change.../update, best practices, security enhancement etc. for MS Teams environment. Intermediate knowledge of IP Telephony...
’s support. Performing change management activities which respect to adding new features/components, Configurations change.../update, best practices, security enhancement etc. for MS Teams environment. Intermediate knowledge of IP Telephony...
and leadership skills are required to work with team of L1/L2 engineers to prepare them for L3 support activities in future. · The... and discussions, etc. Later on, ability to support entire infrastructure remotely over VPN, SSH with just shell-commands without...
We are hiring L1 Support Engineers who can join us at the earliest. Strong communication skills are essential..., and we are not considering candidates for US support roles. Role Details: Experience: 3+ years, with at least 2 years in relevant domains...
We are hiring L1 Support Engineers who can join us at the earliest. Strong communication skills are essential..., and we are not considering candidates for US support roles. Role Details: Experience: 3+ years, with at least 2 years in relevant domains...
/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate... to next level work on elevated tickets from L1 Tickets Backlog/Resolution: * Follow up on tickets based on agreed timelines...
Management interfaces. Ability to Steward Global Marine SSHE performance; including marine security aspects in connection... with Global Security team About You Skills and Qualifications Candidate be responsible for the Marine Quality Assurance...
Management interfaces. Ability to Steward Global Marine SSHE performance; including marine security aspects in connection... with Global Security team About You Skills and Qualifications Candidate be responsible for the Marine Quality Assurance...
communicate with stakeholders at all levels. What you will do: End-User Support: Provide L1 and L2 technical support... About the role, This role is responsible for providing comprehensive IT support to the organization, ensuring the smooth...
, update firmware, and maintain compliance with security policies Coordinate with L1 support and take ownership of escalated...-on technical proficiency, strong problem-solving skills, and the ability to support production and enterprise environments. Key...