from scratch using technical tools (SalesForce). Developing a new Knowledge Base (KB) to enable the 311 CCA Team quickly providing..., under supervision, the IT Customer Service Team. Normally 311 CCAs work in a different call manager (SalesForce) so assistance...
, monitoring, CI/CD, and incident management. Proactively identify and resolve reliability and data quality problems. Monitor... (AWS, Azure, GCP). Advanced expertise with observability and incident management tools such as Datadog, Splunk, Grafana...
Services organization. This LMTS will work closely with product management, data science, data visualization, and analyst teams.... Automate and extend internal logging, monitoring, CI/CD, and incident management. Proactively identify and resolve reliability...
like Salesforce. -- Monitoring Troubleshooting Tools - Proficient in using Dynatrace and Splunk for system health monitoring... and incident analysis. -- Programming Scripting - Familiarity with Python for automation and support tasks. -- Domain Expertise...
with ITIL processes (incident, change, and problem management) Ability to troubleshoot application issues, system errors..., and integration with platforms like Salesforce. -- Monitoring Troubleshooting Tools - Proficient in using Dynatrace and Splunk...
of REST APIs, SSO, LDAP, and integration with platforms like Salesforce. -- Monitoring Troubleshooting Tools - Proficient... in using Dynatrace and Splunk for system personalth monitoring and incident analysis. -- Programming Scripting - Familiarity...
checks and alerts. Ticketing and Incident Management Serve as the primary point of contact for technical support issues... with ITIL frameworks and best practices for incident management and support. Experience using ticketing tools...
principles, data analysis and incident management tools (e.g., Jira). Proficient in common desktop applications (Microsoft... III brings deep experience in SaaS implementations, strong project management skills, and the ability to serve...
Management or Business Analyst experience in Medicare healthcare payer systems and/or Enterprise Communications Platforms. Hands... in a Medicare payer environment. This role requires a unique blend of healthcare domain knowledge and technical product management...
management and business analyst skills. Responsibilities include tracking requirements, stakeholder expectations, key milestones... are met across system availability, performance, incident management, service requests, change management, and minor enhancements. Ensuring...
members to analyze and resolve application issues Incident Management (Incident resolution, stakeholder communication, bridge... management, postmortem analysis, and action items) User Ticket management (Backlog review, User interface and manual...
on the fly database statements Experience with the ITIL Incident, Problem, Change Management platform (such as Service... Services is looking for a seasoned application support analyst for our client (CRM, CLM, CSI, Client First), Banking, Data...