An established industrial property management company is seeking an experienced Operations Manager to oversee the..., ensuring SLA compliance Implement planned and preventative maintenance programmes Manage operational budgets, including OPEX...
Job Summary Operations Manager | Johannesburg | Permanent Are you a seasoned facilities professional ready...'s licence What Success Looks Like SLA compliance is consistently achieved across all service lines High levels of client...
Operations Manager | Johannesburg | Permanent Are you a seasoned facilities professional ready to take ownership...’s licence What Success Looks Like SLA compliance is consistently achieved across all service lines High levels of client...
Job Summary Our client in the Telecoms Industry is looking to hire an IT Systems and Helpdesk Manager. Duties... the company helpdesk and log hours for all support queries and ensure our SLA is not breached. Knowledge Pastel...
Job Summary An experienced General Manager IT/OT Service Delivery is required to provide strategic direction... preventing potential SLA breaches Analyze current and future service demands ensuring adequate resources Implement automation...
An experienced General Manager IT/OT Service Delivery is required to provide strategic direction, leadership... preventing potential SLA breaches Analyze current and future service demands ensuring adequate resources Implement automation...
addressed. Contribute to the development of service schedules and manage the maintenance of service level agreements (SLA...
addressed. Contribute to the development of service schedules and manage the maintenance of service level agreements (SLA...
effectiveness of the MTN business model; Manage outsource partners to ensure SLA's are adhered to and maximum benefit...
capacity planning, resource allocation and SLA performance tracking Ensure strong data governance, reporting accuracy...
Agreements (SLA's). Constantly review the validity of SLA cost and benefits for the business through business cases... and benchmarking. Respond to internal non-conformances of the third-party SLA's with respective operations and Functions. Leverage...
Agreements (SLA’s). Constantly review the validity of SLA cost and benefits for the business through business cases... and benchmarking. Respond to internal non-conformances of the third-party SLA’s with respective operations and Functions. Leverage...
. Managing escalations, recalls, and customer queries. Ensuring SLA adherence. Internal Early-Stage Collections Oversight...
, Finance Director and Group Leadership with any ad hoc reports when requested Accountable for: SLA revision with clients...
site. Performance, SLA & Assurance Ensure adherence to stringent SLA requirements for Platinum and Priority customers... assurance, operations, or customer-facing technical roles. Proven experience in contract and SLA management...
performance, recoveries, disputes. Managing escalations, recalls, customer queries. Ensuring SLA adherence. Internal Early...
: Oversee and optimise stock holding, ensuring accurate inventory levels to meet demands within SLA. Market Analysis: Regularly..., technicians tools and professionalism. SLA: Drive internal KPIs to ensure that contractual customer SLAs are achieved...
Purpose: To own service delivery performance and customer SLA execution across strategic accounts. Key... Responsibilities: Manage SLA reporting and service governance Lead escalations and operational improvement plans Interface...
and services contracted as per SLA. Plan and meet SLA response times. Customer support tickets managed and closed timeously... and maintain uptime of all systems and ensure data and customer outputs are made available as per SLA and SOPs. Meet regularly...
is conducted and corrective actions are implemented. Monitor and enforce SHEQ and SLA compliance across operations, providing...