, while delivering on our SLA and commitment to our customers - Actively pursues effective and efficient operations...
regularly with MSP Service Desk Technical Leads to align ticket handling, escalation management, and SLA performance. Monitor...
, databases , and distributed architecture. - Familiarity with SLO/SLA, error budgets , and reliability engineering concepts...
de seguros y fortalecer las relaciones establecidas - Contribuir al logro de los Acuerdos de Nivel de Servicio (SLA...
to incidents and security alerts to meet SLA and compliance requirements. Perform regular data backups and support disaster...
all handled IT requests and IT incidents in FreshService and maintain full documentation. - Adhere to the IT's SLA commitments...
and administration in production, lead incident resolution with an SLA mindset, and continuously improve operations through automation...), and ensure SLA compliance with clear stakeholder communication. - Automate operational tasks (scripts, jobs, validations...
activation speed, onboarding time, health scoring, retention, and SLA compliance. <\/div> Deliver recurring and ad -hoc...
de facturación y realiza investigaciones según sea necesario.- Realiza ajustes de cargos por proceso para cumplir con el SLA...
, Windows environments, Microsoft 365, and basic networking. Familiar with ITSM tools and SLA-driven service delivery...
for decision quality, SLA performance, operational consistency, and continuous improvement across the program. You will lead... Oversee verification, appeals, and escalation workflows to ensure accuracy, consistency, and SLA adherence Make sound, timely...
. -Work as a team to meet or exceed Command Alkon's Support SLA's. -Continually make improvements or updates to Command...
communication in a structured, SLA-driven environment. Key Responsibilities Act as the primary escalation point for Tier...
, cybersecurity, cloud services, and infrastructure management, operating in performance-driven, SLA-based environments. This role... teams. Key Responsibilities Analyze service ticket volume, resolution times, and SLA compliance Track technician...
environment. This role supports structured, SLA-driven IT service operations and requires strong organization, accuracy... to multitask in an SLA-driven environment Proficiency in Microsoft Office or Google Workspace Experience using Canva or similar...