with regional carriers, drayage providers, or subcontracted transportation networks - Familiarity with SLA management and vendor...
execution and SLA adherence. Act as a central point of contact for internal stakeholders including Sourcing, Control Functions...
under high availability SLA environment. - Experience with AWS, GCP.. - Knowledge of ETL is a plus. - Experience with Unix...
, cross-timezone resource planning, quality validation, SLA management, and executive reporting. Success requires exceptional... - Ensure consistent on-time, high-quality delivery of learning assets aligned to client standards Service Operations & SLA...
Communications: Deliver proactive, predictable updates to customers based on SLA and promised cadences. Translate technical updates... systems (e.g., ServiceNow, Zendesk, Jira Service Management) for routing, SLA tracking, and documentation...
& Engagement - SLA Compliance Additional Information All your information will be kept confidential according to EEO...
por proceso para cumplir con el SLA del equipo. - Garantiza que las operaciones de comercio exterior se desarrollen de forma ágil...
support process, procedures, contractual SLA’s - Assist with Customers request assistance via many channels including... in accordance with SLA. • Resolve issues on the same day, ideally during the first interaction. - Understand customer...
with Sales and CSM teams is clear and effective. Oversee daily regional workflows, ensuring SLA compliance and proactively... environments. Strong mastery of workflow dynamics and SLA-driven production models. Proven leadership experience, with the...
stakeholders to operationalize models that drive measurable impact (e.g., SLA improvements, user behavior insights, conversion...—logs, content stats, error traces, SLA metadata, etc. - Experience with multi-region data architectures and compliance...
Receivables are performed accurately and timely Provide regular performance metrics and SLA reporting; perform root cause...
, ensuring timely execution and SLA adherence. - Act as a central point of contact for internal stakeholders including Sourcing...
support process, procedures, contractual SLA's Assist with Customers request assistance via many channels including, phone..., email, and various web contact methods (chat, e-Services). Documenting all customer interactions in CRM tool in accordance with SLA...
in accordance with predefined SLA (Service Level Agreement) criteria. Work with service desk teams and technical support teams...
, drive SLA and MTTR (Mean Time to Resolve) improvements Cross-functional delivery leadership: Plan proactively and maintain...; effort variance vs. plan. Quality: SLA attainment, MTTR, backlog of incidents/problems. Customer: CSAT/NPS, renewals...