. - Conduct in-depth SLA re-assessments, risk analyses, and regular audits to ensure ongoing compliance, efficiency..., Technology, Legal and Sales to ensure seamless alignment of SLAs and execution of improvement initiatives. - Oversee SLA...
. Conduct in-depth SLA re-assessments, risk analyses, and regular audits to ensure ongoing compliance, efficiency..., Legal and Sales to ensure seamless alignment of SLAs and execution of improvement initiatives. Oversee SLA governance...
. Conduct in-depth SLA re-assessments, risk analyses, and regular audits to ensure ongoing compliance, efficiency..., Legal and Sales to ensure seamless alignment of SLAs and execution of improvement initiatives. Oversee SLA governance...
A global consulting firm is looking for a Senior Service Delivery Manager in Colombia to oversee project delivery and manage a remote technical support team. The role requires significant managerial experience and successful delivery within...
A leading tech company is seeking a skilled Analyst to join their Service Level Management Team in Colombia. This hybrid position involves building data assets and dashboards, collaborating with various teams to produce reports, and enhanci...
availability SLA environment. Experience with AWS, GCP.. Knowledge of ETL is a plus. Experience with Unix, Linux, Windows...
preferred) - Track record of exceeding CSAT, SLA, QA, or operational KPIs Benefits - Work From Home - Training...
of exceeding CSAT, SLA, QA, or operational KPIs - Work From Home - Training & Development...
, and basic networking. Familiar with ITSM tools and SLA-driven service delivery. Strong problem-solving skills, communication...
startups Exposure to ticketing/customer support tools (Pylon preferred) Track record of exceeding CSAT, SLA, QA...
configuration, Windows environments, Microsoft 365, and basic networking. Familiar with ITSM tools and SLA‑driven service delivery...
preferred) - Track record of exceeding CSAT, SLA, QA, or operational KPIs Benefits: - Work From Home - Training...