Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
and feedback from customers to improve and deliver better value (services/ products) to the customers ͏ 2. Engage... community at large Identify and create used cases for a different project/ account that can be brought at Wipro level...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT... 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score..., Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed...
efficiency h. Write scripts for the IP i. Comply with project plans and industry standards 2. Ensure reporting... of Code/ Number of defects Customer responsiveness Project documentation (scripts, test cases etc) 2. Self-development...
process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours... must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT... 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test...
process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3... smart, scalable, and resilient solutions with tight deadlines, both high and low-level. Strong analytical and problem...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
Modeler with 7+ years of experience in designing and implementing enterprise-level data models. The ideal candidate... to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...