and negotiation skills Other Skills (Good to have) 1.)Knowledge of SAP 2.)Costing experience: needs to understand various cost... requested by internal stakeholders. 2.)Able to utilize existing tools, data source to Perform candidate analysis, get...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
Service functionality. Interface on a day-to-day basis with other analysts, business users, super users and IT team members... as needed. Ensure proper level of testing and documentation is completed for all work. Lead cross-functional meetings as part...
No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score..., Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed...
No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score..., Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score..., Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score..., Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed...
to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity.... · Basic to intermediate knowledge of SQL and expert-level Excel skills. · Strong problem-solving, collaboration...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...