Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT... 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism... and initiate process improvement projects. Client reporting on regular basis and participate in the process documentation efforts...
No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score..., Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
efficiency h. Write scripts for the IP i. Comply with project plans and industry standards 2. Ensure reporting... of Code/ Number of defects Customer responsiveness Project documentation (scripts, test cases etc) 2. Self-development...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
efficiency h. Write scripts for the IP i. Comply with project plans and industry standards 2. Ensure reporting... of Code/ Number of defects Customer responsiveness Project documentation (scripts, test cases etc) 2. Self-development...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...