. - Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues... project. - Analyze quality program data to identify trends and to develop and implement corrective action plans...
learned on the job. - Monitor call volume and staffing data to ensure workers are performing in accordance with established... quality and performance standards. - Research inquiries using various tools, databases, written materials, and the web...
. - Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues... project. - Analyze quality program data to identify trends and to develop and implement corrective action plans...
. - Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics. - 5+ years... under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods...