team as a Real Time Analyst and help improve our customer experience by effectively allocating our resources.... You will be responsible for conducting research and analysis to support real time management strategy and developing recommendations...
all activities and resources related to the Workforce department for a line of business. As Real Time Analyst Manager... You Will - Manage workforce personnel on executing real-time floor management strategies based on client KPIs - Oversee performance...
Position Summary: Horatio is seeking to hire an RTA (Real-Time Analyst) to join the Workforce Management team. The... analysis are a plus. Previous experience in a BPO environment, preferably in a real-time analyst or workforce management role...
) Excellent time-management skills, to be able to meet month end reporting deadlines Self-motivated with ability to work...) in English Organized and able to provide real time information quickly to stakeholders. Advanced English is preferred...