supervisor or call center management review. Performs quality related coaching and feedback discussions with call center staff... and attendance to work. Follows Bank policy, procedures and guidelines. Knowledge, Skills & Abilities: * Knowledge of call center...
for agent supervisor or call center management review. Performs quality related coaching and feedback discussions with call... Knowledge of call center principles. Knowledge of general banking principles and/or financial services. Ability to communicate...
, consistent, high quality, on time, and deliver valued outcomes. Willingness to travel a minimum of 30%. To qualify for the... ServiceNow Administrator (CSA), Certified Implementation Specialist (CIS-Risk and Compliance and CIS-TPRM), and Application...
Continuity Management (BCM), Environmental, Social and Governance (ESG), Service Portal/Employee Center, NOW Experience, and UI... deliverables are complete, consistent, high quality, on time, and deliver valued outcomes. Willingness to travel a minimum of 30...