coaching needs. You will be responsible for delivering sales and call quality coaching to the agents and will report findings... for Quality and Call information using information from our BI platform, Looker. Identifying process improvements and learning...
application management, dashboard development, troubleshooting, and stakeholder collaboration to ensure high data quality... guides, and QA test scripts. On-Call & Shift Support: Participate in shift rotations and be available for on-call support...