a Customer Service Operations Manager to lead and oversee their new in-house operation in Lima, Peru. This is a unique..., Productivity, Occupancy, First Contact Resolution (FCR), Customer Satisfaction (CSAT), and Net Promoter Score (NPS). Trigger real...
LATAM Hub based in Lima. You will drive results through coaching, real-time support, and structured follow-ups—balancing... quality. - First Contact Resolution (FCR), Quality (QA), Customer Satisfaction (CSAT) and Net Promoter Score (NPS...
Manager to lead and oversee our new in-house operation in Lima, Peru. This is a unique opportunity to directly influence the... (CSAT), and Net Promoter Score (NPS). Trigger real-time deviations and conduct performance rituals (WBR/MBR/QBR) to ensure...
an Operations Manager for Customer Service to lead and oversee our new in-house operation in Lima, Peru. This is a unique...), and Net Promoter Score (NPS). Trigger real-time deviations and conduct performance rituals (WBR/MBR/QBR) to ensure strict...
environments where speed, accuracy, and empathy are essential. Our new Support Center for Latin America, in Lima, offers 24/7...) within target while maintaining accuracy. First Contact Resolution (FCR), Customer Satisfaction (CSAT), Net Promoter Score (NPS...
LATAM Hub based in Lima. You will drive results through coaching, real-time support, and structured follow-ups—balancing... quality. First Contact Resolution (FCR), Quality (QA), Customer Satisfaction (CSAT) and Net Promoter Score (NPS...
LATAM Hub based in Lima. You will drive results through coaching, real-time support, and structured follow-ups—balancing... quality. - First Contact Resolution (FCR), Quality (QA), Customer Satisfaction (CSAT) and Net Promoter Score (NPS...
on GlassDoor. - Our client Net Promoter Score of 68, twice the industry average. We’re Most Proud Of - Offering life-changing... of hundreds of the world’s greatest companies. - Our 4.2-star rating on GlassDoor. - Our client Net Promoter Score of 68...