questions. Familiarity with CX metrics (e.g., NPS, CSAT, CES) and analytics tools. Demonstrated project management... experience. Collaborate with business teams to ensure workflows align with service blueprints and customer journey insights...
testing, as required Document all identified defects and re-test the resolved defects Collaborate with the project manager... and last name. Description Responsibilities: Participate and collaborate with the Business Analysts in the business...