services, and customer support. Collaborate with stakeholders across teams (e.g., IT, Marketing, Operations) to align... journey maps to identify pain points and improvement opportunities. Lead initiatives to streamline transitions...
Collaboration & Leadership Work closely with digital product and marketing teams to ensure consistency in messaging and branding... of customer journey mapping and digital product lifecycle management. Knowledge of digital transformation practices...
and business priorities. 6. CRM & Customer Lifecycle Management Lead the development and optimisation of lifecycle marketing..., product innovation, customer experience, brand positioning, and offline sales. The role directly manages the Head of Marketing...