to ITIL best practices across Incident, Request, Problem, and Change Management. Required Skills & Experience - Proven... expertise in Intune/Endpoint Manager, alongside advanced Microsoft technology skills and a solid background in resolving complex...
(Bonus): C/Java development skills are a plus. ITIL & Tools: Understanding of ITIL Problem and Change Management processes...Department: CS Reporting to: Team Manager TYPE: FULL TIME -REMOTE ( Regular travel to customer sites) Location...
, including incident management, problem management, change management, and service desk management. Preferred: ITIL... Service Management, Jira, Confluence), as well as implementing and maintaining selected ITIL practices. Additionally...
to provide specialist input. Respond to incidents and service requests promptly, following ITIL service management procedures... candidate will have strong technical expertise, excellent communication skills, and a proactive approach to problem-solving...
, Problem, Change, Release, Configuration, Request Fulfilment) using client standard ITIL documentation adapted for Deeams...Role: SIAM Service Manager MUST have current SC and BPSS (any that have lapsed will not be considered) Deep...
and monitoring Work with the problem management function under the ITIL framework to investigate potential root causes. Skills... / delivered service to provide well thought through guidance to support technical staff with incident; problem investigation...
service architecture for integrated services. Establish ITIL-aligned processes (Incident, Problem, Change, Release...Job Title: SIAM Service Manager Role Purpose: Design and implement a robust service architecture across a multi...
is expected to demonstrate leadership, initiative, and a proactive approach to problem-solving, supporting both vendor.... This list is not exhaustive and may include other tasks assigned by the manager. Escalation & Incident Management: Serve...
, Problem, Change, Release, Configuration, Request Fulfilment) using client standard ITIL documentation adapted for Deeams...Role: SIAM Service Manager MUST have current SC and BPSS (any that have lapsed will not be considered) Deep...
and implement service architecture for integrated services. Establish ITIL-aligned processes (Incident, Problem, Change, Release...Job Title: SIAM Service Manager Role Purpose: Design and implement a robust service architecture across a multi...