, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
client's Microsoft SharePoint environment, ensuring users have seamless access to collaborative tools, content management... Management: Configure communication & team sites, manage permissions, optimize lists/libraries, and support custom solutions...
and root causes uncovered by working with the Problem Management Process. Update resolution procedures, documentation for root... causes, and lookbacks in the work log. Reporting Relationship This role reports to the Senior Delivery Manager...
Incidents are investigated and root causes identified by collaborating with the Problem Management Process. Update resolution... Senior Delivery Manager. Qualifications Education Graduate – Bachelor’s degree (Engineering preferred) Preferred...
management and may sometimes include the end-client. The Consultant focuses on maintenance and implementation of policies... independently most of the time. BASIC EXPECTATIONS: Demonstrates excellent problem solving, analytical, consultative...
Product and Operations Manager, your respective team and affiliate stakeholders to respond to various demands in the end user... asset management space. This is a dynamic role which will also entail leading collaboration and driving forward technology...
Customer Success & Delivering Operational Excellence. As a Business Operations Manager, you will be working to support BMC..., forecasting & pipeline management thru a laser focus on metrics and operational reporting. Drive Strategic Transformation...
, and development sequencing in partnership with the Project Manager. Proactively monitor technical progress, remove blockers... tools, and work management systems (Git, Azure DevOps, Jira, etc.). Expert knowledge of Salesforce platform capabilities...
identification information, including name, department, contact information and nature of problem or issue Update own availability... in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving...
, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures... SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability...
in problem-solving, with the ability to analyze complex problems, identify root causes and develop creative and effective..., code reviews, source control management, continuous deployments, testing, and operations Capable in building complex...
project, drive the end to end process from business requirement management to integration & configuration and production... and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary...
to our customers with top priority. - Are you a born problem solver who loves to figure out how something works? - Are you a CI/CD... for change & standards throughout the development, quality, release, and product organizations. We need BizOps Manager...
: Work within the Information Technology governance framework taking guidance from the Global Application Services Manager... is a plus. Strong leadership, operational and change/project management skills. Experience working in hosted services environments. Experience...
identification information, including name, department, contact information and nature of problem or issue Update own availability... in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving...
, Dragon, NFR, Manhunt, etc.) Experience with Netrio Omnicenter (fault management) Experience with SIEM platforms (McAfee ESM..., CS-MARS, QRadar, ArcSight) Network management tools for fault/config/performance/security Familiarity with security...
and Runtime Fabric (RTF). Work with Anypoint Platform features such as API Manager, Exchange, Runtime Manager, and Anypoint.... Exposure to cloud platforms like AWS/Azure/GCP. Personal Attributes: Strong analytical and problem-solving skills...
communications domain. Strong time management skills, ability to work independently or as part of a team, and excellent written... and other development process tooling. Excellent communication skills Strong analytical and problem-solving skills. What's in it...
the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority... and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site...
project, drive the end to end process from business requirement management to integration & configuration and production... and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary...