Insurance Sales Agent Are you passionate about helping families secure their peace of mind? Join our team..., and call handling targets. Handle basic policy-related inquiries and objections efficiently. Escalate complex queries...
, ensuring Team understand daily & trended actual results versus the goals identifying agent outliers Establishing priorities... for the day and reviewing the execution of any process-level plans. You’ll call meetings throughout the day...
code and code of conduct. 24 HR problem resolution client/agent IR management manage misconduct and incapacity processes... experience Experience in working on Call Centre campaigns. TES Account/Project Management experience (a strong advantage...
Automate, and ServiceNow Virtual Agent to streamline tasks and improve user experience. Applicants will require a Degree..., FactSet, ThinkFolio or Charles River. You must also have proficiency with ServiceNow Virtual Agent, Microsoft 365, Windows...
coaching sessions, call listening, and performance feedback to improve agent capability. Ensure 100% compliance...) - advantageous Experience: 2+ years' experience in a BPO or call center environment on an insurance sales campaign Knowledge...
where required. Provide input into maintenance reports and improvement initiatives. Other Duties Participate in standby and call-out... Certificate provided by OEM or accredited agent of OEM 3 Phase Wiremans license EXPERIENCE 2-3 Years experience...
and capability-building of new joiners. Quality Oversight: Review agent performance, identify knowledge gaps, and provide corrective... more effective, improve accuracy of documentation, and reduce call handling times. Help Operations to track and report progress...
by effectively managing and coordinating the selling and booking of holiday packages to the Travel Agent, to achieve personal... client requirements either via call centre or over e-mail advising on suitable options in line with customer requests...
or Supervisor working in a highly regulated environment such as Call Centre / BPO /Financial Services & Insurance/ Telecom... Do: Lead a small team (Sales Supervisor + Broker & Agent Support) Keep processes tight and teams accountable Manage existing...
or Supervisor working in a highly regulated environment such as Call Centre / BPO /Financial Services & Insurance/ Telecom... Do: Lead a small team (Sales Supervisor + Broker & Agent Support) Keep processes tight and teams accountable Manage existing...
below vacancy out. Job Description We are searching for a dedicated, supportive call center supervisor who can coach and motivate... call center representatives as they field calls from clients. The call center supervisor will manage employees and assist...
Responsibilities Monitor real-time call volume and agent activity to ensure optimal adherence to staffing schedules. Identify...-time data to provide insights on trends and performance, facilitating adjustments to staffing as needed. Coordinate agent...
Job Description: A Collections Agent is responsible for contacting customers regarding overdue payments through various methods and negotiating... Experience with AI-powered platforms, including sentiment analysis tools, agent-assist technologies, and chatbot interfaces...
with our customers. Qualifications: Grade 12 or equivalent Business degree or diploma related to the retail industry or the call..., etc) More than 5 years experience as a Call Centre Team Leader with a minimum of 5 -7 team members Demonstrated progression...
below vacancy out. Job Description We are searching for a dedicated, supportive call center supervisor who can coach and motivate... call center representatives as they field calls from clients. The call center supervisor will manage employees and assist...
. 24 HR problem resolution client/agent IR management manage misconduct and incapacity processes Manage credit control... in working on Call Centre campaigns. TES Account/Project Management experience (a strong advantage). Practical HR/IR knowledge...
data from multiple sources, such as CRM systems, call logs, and internal databases. Ensure data integrity and accuracy...) Provide insights to improve agent performance and customer outcomes. Process Improvement Collaborate with operations...
coaching sessions, call listening, and performance feedback to improve agent capability. Ensure 100% compliance...) – advantageous Experience: 2+ years’ experience in a BPO or call center environment on an insurance sales campaign Knowledge...
retail industry or the call centre industry. Experience More than 5 years experience in the retail customer service... environment e.g (FMCG, Retailers, etc) More than 5 years experience as a Call Centre Team Leader with a minimum of 5 -7 team...
As we continue to expand, we are seeking for full time remote operators to join our growing team for our 24/7 Call... Weekly salary (released Thursdays via PayPal) Regular agent rates apply while on training (not training allowances) View...