with Problem and Incident Management Experience working with a large 365x24x7 on-call service desk team supporting multiple... at: Understanding of the software development life cycle, including planning, development, requirements management, CM, quality...
, development, requirements management, CM, quality assurance, and release management Familiarity with the general IT practices... with JIRA Service Desk Experience with Problem and Incident Management Experience leading a large 365x24x7 on-call service...
for incident management and resolution Lead rapid response to quickly resolve issues and outages Engage in incident support... development life cycle, including planning, development, requirements management, CM, quality assurance, and release management...
with ITI2.1 Product Teams, Operations Managers, and Cybersecurity to develop SOPs and processes for incident management... and resolution Lead rapid response to quickly resolve issues and outages Engage in incident support for end users...