to another employee/department, unless the call is outside the areas assigned to the Contact Center. Provide member with assistance... credit union effectively for member growth by demonstrating excellent member service skills. #LI-Onsite HOW YOU WILL MAKE...
one year' customer service experience. Prior financial institution and/or contact center experience preferred. Thorough... member service via a variety of delivery channels Provide a superior member experience by: Actively listening...
Contact Center focused on providing exceptional service to Mass Bay Credit Union members in line with the credit union's multi...Job title Contact Center Associate Reports to Contact Center Supervisor Status Non-exempt Job purpose...
representative INCLUDES: Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions.... (More information below!) Excellent oral, written, and telephone communication skills. Strong problem-solving and member service...
Service and Team Member Relations – REQUIRED! Medical experience is a plus, but not required Multiline phone system... for coordinating patient appts, which includes scheduling, rescheduling, canceling. Follow up and contact patients regarding appt...
The Customer Service Team Lead for Contact Center is responsible for overseeing the day-to-day activities... levels of the CSR team to ensure that client service levels are met or exceeded. Manage Five9 Contact Center to ensure...
a scheduled day off durring the week. Summary of Role: In the role of Member Service Representative (MSR), this individual... will deliver consultative service and assistance to credit union members over the phone. Responsibilities include...
Union services and supports all functions within the Contact Center. ESSENTIAL FUNCTIONS: Receive and handle member.... Member problems and complaints are promptly and professionally addressed and resolved. Ensure Member Contact Center...
Job Description Overview: The Voice Support Agent serves as the first point of contact for customers and store team... members via phone. This role focuses on delivering exceptional service, resolving inquiries efficiently, and ensuring...
. Functions as Contact Center Representative on an as-needed basis. Demonstrates strong initiative by proactively identifying...TITLE: CONTACT CENTER SUPERVISOR DEPARTMENT: CONTACT CENTER REPORTS TO: DEPARTMENT MANAGER PAY SCALE...
for the effective and professional completion of Contact Center Representative functions. Resolves a wide variety of member... at a financial institution. 1 years: Customer service experience 1 years: Contact Center Experience...
and professionally addressed and resolved. Ensure Member Contact Center Representative functions are efficiently, effectively... all functions within the Contact Center. ESSENTIAL FUNCTIONS: Receive and handle member telephone questions and complaints...
Specialist with service observing Contact Center consultants to ensure that department goals are met and to emphasize the... and Workforce Management with daily and weekly scheduling. Take incoming member calls as needed. Assist Contact Center Consultants...
TITLE: CONTACT CENTER MEMBER SERVICE REPRESENTATIVE I STATUS: NON-EXEMPT REPORT TO: MSCC SUPERVISOR DEPARTMENT... for Member Service Representative I functions. Ensure compliance with Credit Union and Member Service Contact Center policies...
TITLE: CONTACT CENTER MEMBER SERVICE REPRESENTATIVE II STATUS: NON-EXEMPT REPORT TO: MSCC SUPERVISOR DEPARTMENT...: MEMBER SERVICE CONTACT CENTER JOB CODE: 1104 PAY SCALE: $22.50 HOURLY Must have contact center experience with banking...
TITLE: CONTACT CENTER MEMBER SERVICE REPRESENTATIVE II STATUS: NON-EXEMPT REPORT TO: MSCC SUPERVISOR DEPARTMENT...: MEMBER SERVICE CONTACT CENTER JOB CODE: 1104 PAY SCALE: $22.50 HOURLY GENERAL DESCRIPTION: This Member Service...
TITLE: CONTACT CENTER MEMBER SERVICE REPRESENTATIVE II STATUS: NON-EXEMPT REPORT TO: MSCC SUPERVISOR DEPARTMENT...: MEMBER SERVICE CONTACT CENTER JOB CODE: 1104 PAY SCALE: $22.50 HOURLY Must have contact center experience with banking...
TITLE: CONTACT CENTER MEMBER SERVICE REPRESENTATIVE II STATUS: NON-EXEMPT REPORT TO: MSCC SUPERVISOR DEPARTMENT...: MEMBER SERVICE CONTACT CENTER JOB CODE: 1104 PAY SCALE: $22.50 HOURLY Must have contact center experience with banking...
TITLE: CONTACT CENTER MEMBER SERVICE REPRESENTATIVE II STATUS: NON-EXEMPT REPORT TO: MSCC SUPERVISOR DEPARTMENT...: MEMBER SERVICE CONTACT CENTER JOB CODE: 1104 PAY SCALE: $22.50 HOURLY Must have contact center experience with banking...
TITLE: CONTACT CENTER MEMBER SERVICE REPRESENTATIVE II STATUS: NON-EXEMPT REPORT TO: MSCC SUPERVISOR DEPARTMENT...: MEMBER SERVICE CONTACT CENTER JOB CODE: 1104 PAY SCALE: $22.50 HOURLY Must have contact center experience with banking...