Transcom is looking for talented individuals like you to join our awesome team! Be the next Workforce Manager... for our Transcom Bacolod site. Join our Transcom Family as a Workforce Manager! The Workforce Manager possesses a strong knowledge...
analysis. Cross-Functional Leadership Lead cross-functional forecasting reviews with Workforce, Finance, Analytics, ML, Product... & Knowledge Management Create and maintain forecasting playbooks, SOPs, and methodology documentation. Institutionalize...
Role: Sustain common workforce management tasks (reporting, identifying trends, preparing presentations, training... optimized employee schedules and seat allocation. FTE and volume management which includes managing peaks and uplifting...
As a WFM Business Partner, you align workforce management strategies with overall business objectives. You serve... as an advisor and liaison between the workforce management function supporting a medium-sized account or a group of small accounts...
Responsibilities Develop and implement workforce management strategies to meet business objectives Create and maintain staffing... to understand staffing needs and address concerns Utilize workforce management software to track key performance indicators Prepare...
of Workforce Management staff including real-time analysts and schedulers. Monitor intraday performance, agent availability...-5 years of experience in Workforce Management, preferably in a BPO or contact center environment. At least 1-2 years...
contract terms, SLA management, and performance tracking. Experience negotiating and managing vendors with different workforce...Job Description: Vendor Performance Management: Monitor and drive vendor performance across manpower vendors, ensuring...
This role is likely for you if: You've led end-to-end Workforce Management - or major parts of it - and want broader... reading. Why This Role Exists As our business scales across clients and regions, Workforce Management is expected...
analysis. Cross-Functional Leadership Lead cross-functional forecasting reviews with Workforce, Finance, Analytics, ML, Product... & Knowledge Management Create and maintain forecasting playbooks, SOPs, and methodology documentation. Institutionalize...
Responsibilities: Oversee and deliver all aspects of Workforce Management (WFM) - Planning, Scheduling, Forecasting, Real-Time.... Strong knowledge of Planning, Forecasting, Scheduling, Real-Time Management, and Reporting . Proficient in Excel and experienced in WFM...
Administration, Operations Management, or related field, preferred but not required 10+ years of experience in workforce management....Strategic Workforce Planning - Work with the WorkForce Director to develop and implement strategic action plans for WFM...
operations. YOUR DAILY RESPONSIBILITIES Develop and implement workforce management strategies to meet business objectives... Collaborate with department heads to understand staffing needs and address concerns Utilize workforce management software...
Work Arrangement: Work from home in the Philippines Department: Workforce Management Position Summary The WFM... Enablement Specialist ensures the reliability, scalability, and continuous improvement of workforce optimization and contact...
level of comfort acting as 'Chat Support' for internal operational queries. Workforce & Productivity Management You own the...Workforce Specialist ( 35K | Hybrid | FREE AI Certification) Cebu City | Onsite (IT Park) | 10:00 PM-7:00 AM | Monday...
! POSITION DESCRIPTION Job title: Workforce Supervisor Site: Beta, Work On Site Reporting to: Workforce Manager Acquire... analysts in performing their duties. Provide support, reports and resolve issues and complaints regarding Workforce Management...
, and agendas; confirm attendance and readiness ahead of meetings. ● Provide daily/weekly status updates to the Workforce Manager...The Role The Workforce Analyst owns the end-to-end coordination of scheduling and handoffs once a Virtual Assistant...
level of comfort acting as 'Chat Support' for internal operational queries. Workforce & Productivity Management You own the...Workforce Specialist ( 35K | Hybrid | FREE AI Certification) Cebu City | Onsite (IT Park) | 10:00 PM-7:00 AM | Monday...
Work Arrangement: Work from home Department: Workforce Management Position Summary The WFM Enablement Specialist... ensures the reliability, scalability, and continuous improvement of workforce optimization and contact center platforms...
Implements effective workforce planning and management systems and processes based on approved strategy and action... and presents them to the Workforce Manager for action planning. Works with the Workforce Manager to determine appropriate skill...
or application. Your team Time & Workforce Management (TWFM) is a GBS service with a strategic program to equip all P&G manufacturing... in WorkForce software as a developer or application manager is preferred Demonstrated experience in software design, development...