: We are looking for a Manager, Customer Operations to join our Insurance Operations leadership team and ensure our front-line agents are operating... our service. Minimum requirements: 3+ years of experience managing a similar sized team of inbound contact center agents...
: We are looking for a Manager, Customer Operations to join our Insurance Operations leadership team and ensure our front-line agents are operating... our service. Minimum requirements: 3+ years of experience managing a similar sized team of inbound contact center agents...
in a Telecommunications Customer Care environment. This role blends instructional design expertise with deep knowledge of Contact Center... of fiber-optic infrastructure. Job Summary Archtop Fiber is seeking a Customer Experience Training Manager who will play...
preferred. Prior authorization experience preferred. Inbound call experience preferred. Customer service experience... virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week...
inbound inquiries across a wide range of areas via phone, chat and email. From new and existing quote requests to customer... customer experience. Identifies customer inquiry trends and provides feedback to manager for process improvement. Develops...
of related experience required; experience in a customer service role preferred Experience with benchmarks and contact center... and reduction / elimination of identified risk factors. A Health Coach is supervised by an Operations Coach Manager. Essential...
level of customer satisfaction. Support will be provided using inbound phone calls, inbound chat, inbound & outbound... of contact or within the specified timeline. Meet required productivity expectations, including Service Center metrics. Route...
of related experience required; experience in a customer service role preferred Experience with benchmarks and contact center... and reduction / elimination of identified risk factors. A Health Coach is supervised by an Operations Coach Manager. Essential...
is supervised by a Manager Coaching Operations. Essential Job Functions: Participating in the following types of telephonic... chat to deliver coaching sessions a plus Experience with benchmarks and contact center metrics preferred, including...