to have for success At least 2 years of experience in a healthcare contact center. 3+ years of customer service experience overall... Center Job As a Customer Service Guide, you’ll gain a deep understanding of our members, systems, and services...
with various platforms used to service the contact center (e.g., call recording software) Support real-time monitoring and routing... both inbound and outbound contact center systems across multiple lines of business, including sales, service, investor, credit risk...
, you will respond to calls coming into our call center by positively promoting Farmers insurance products to prospective customers...; the ability to adapt communication style to each phone call, and explain complex policy and coverage information...
, you will respond to calls coming into our call center by positively promoting Farmers insurance products to prospective customers... communication style to each phone call, and explain complex policy and coverage information in understandable terms...
. Participate actively in Safety Programs. Pre-call customers when necessary. Achieve expected productivity levels aligned... customers' needs, referring calls to the appropriate party as required. Provide constructive feedback to the service...