for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved... day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance...
resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction... facilitation and coordination of calibration sessions; attend calibration or monitoring sessions as appropriate Lead Training...
and incredible career growth opportunities. About the Role We’re looking for a Director, Live Operations Bogotá to lead... years of experience managing customer support operations in Colombia. You have deep expertise in customer service excellence...