L1 support Tier 1 support Incident management Ticket triage Case management Issue escalation Root cause analysis... SLA adherence / SLA management Knowledge base / SOP documentation Service desk / Help deskL1 support...
Job Description: The client requires a contract information security specialist (expert) architect/analyst resource to provide information... will be an client Information Security Business Architect (ISBA, working title) dedicated primarily to support the creation and update...