hours and on weekends as needed to handle high priority issues Interface with L1 and L2 support groups, providing... application of engineering to the design, development, implementation, testing and maintenance of software in a systematic method...
Engineer with a strong DevSecOps mindset to operate and support identity and access control mechanisms across hybrid IT and OT... Registrations, enforcing Conditional Access policies, and supporting Azure AD Application Proxy deployments. You'll validate...
for extended hours and on weekends as needed to handle high priority issues Interface with L1 and L2 support groups, providing...: As a part of L3 production support, Sr. Software Engineer will be responsible for: Identifying, troubleshooting and providing...
-dive reviews into Service Level Agreements (SLAs), over-effort hours, and L1/L2 KPI results to identify and address... of contact for client communications, responding to inquiries and managing client-requested tasks. Support the onboarding of new...
team/business environment. What this job involves Responsibilities: .Responsible for L1 & L2 Run Support & maintenance... organization and supporting the design/delivery/maintenance of Automation solutions to support our customers, as well as supporting...
Accounts) Manage support resources and ensure knowledge transition to L1 team where applicable Participate in project work, new...) teams on planning, execution, training, deployment, and support Oversee the cross-team New Company Code Creation Process...
renewals to ensure secure operations. Provide L1 support for AI platforms such as OpenAI, GenAI, and Copilot. Create... Responsibilities: Monitor and support batch jobs and data pipelines across platforms such as CA Workload Automation, Informatica...
renewals to ensure secure operations. Provide L1 support for AI platforms such as OpenAI, GenAI, and Copilot . Create... Responsibilities: Monitor and support batch jobs and data pipelines across platforms such as CA Workload Automation, Informatica, Azure...
level: L1: Triage and user MACs (Moves, Adds, Changes). L2: Mid and advanced-level technical support. L3: Complex... all service work and time entry in the PSA/CRM application. On-Call Rotation: Provide support based on the established on-call...
Applications and management covering L1, L2, L3 and vendor support. Experience in Unified Communications and Collaboration.... Enterprise Email and Collaboration Support -Provides 2nd level support for Collaboration, Office 365 and Communication concerns...
a highly motivated and skilled Technical Support Specialist to join our team and contribute to our mission... environment ! Key Responsibilitie s:Provide prompt and effective technical support to customers, assisting with troubleshooting...
and challenging technical issues that escalate from L1 and L2 support teams. Conduct thorough root cause analysis to identify the...-based high-level, detailed technical designs (solution, application, database, integrations, or application programming...
For You will be the key contact for our clients regarding production support and aid develop the relationship. Provide L1- L3 support.... The main purpose of the role is to contribute to the effective support and maintenance of SimCorp Dimension...
application and system logs. Proven experience providing support across complex environments; Perform initial triage..., you will be responsible for ensuring the stability and performance of our application environments. You will leverage monitoring...
deep-dive reviews into Service Level Agreements (SLAs), over-effort hours, and L1/L2 KPI results to identify and address... of contact for client communications, responding to inquiries and managing client-requested tasks. Support the onboarding of new...
deep-dive reviews into Service Level Agreements (SLAs), over-effort hours, and L1/L2 KPI results to identify and address... of contact for client communications, responding to inquiries and managing client-requested tasks. Support the onboarding of new...
within the North America IRM team. Position Responsibilities Support the directors on delivering the 2nd line information risk... oversight and challenge program to the U.S. and Canadian Segments while enabling the Segments' L1 teams to manage...
. Position Responsibilities: Support the directors on delivering the 2nd line information risk oversight and challenge program... to the U.S. and Canadian Segments while enabling the Segments' L1 teams to manage their information risks efficiently...
within the North America IRM team. Position Responsibilities: Support the directors on delivering the 2nd line information... risk oversight and challenge program to the U.S. and Canadian Segments while enabling the Segments’ L1 teams to manage...
performance problems. Act as a liaison between L1, L2, and L3 support teams to ensure timely resolution. Maintain and update...Role Description The L2 Service Desk Analyst provides advanced technical support to corporate users, including VIP...