: • Participate in the full lifecycle of an Operate project including, System enhancements, Support and Maintenance, in adherence... to Service Level Agreements. • Collaborate with the technical consultant and other project team members to ensure configuration...
support while managing team workload, project prioritization and performance with consistent interaction with stakeholders... and external AMS partners with defined SLAs through effective use of ITSM tools **SUPERVISORY RESPONSIBILITIES...
and internal teams.What You'll Do Act as the main point of contact for project-related support issues Collaborate with cross... Act as Reporting Manager for agents and distribute workload Handle ad hoc tasks and shift alignment based on business...