sessions to ensure consistency in quality evaluations. Assist in training initiatives aimed at improving agent performance..., matrices, charts, and workflows. - Assist with staff training for the purpose of achieving and maintaining quality program...
revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents... and call center performance. - Analyze reports and query database from call center software, agent attendance data and WFM...
. In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex... & meal breaks - Provide support and identify training needs and development opportunities, through weekly coaching sessions...
for diagrams and process maps to support agent workflows. Create short training videos for agent handoff and onboarding. Document...: Build small components of AI agents, such as narrative stubs and prompt structures. Assist in training and tuning agents...
, build people capability through effective employee relations, hiring, training and communication for front-line hourly... and salaried personnel. Set clear, achievable objectives, using data and tools to guide sales / service team. Implement training...
, build people capability through effective employee relations, hiring, training and communication for front-line hourly... and salaried personnel. Set clear, achievable objectives, using data and tools to guide sales / service team. Implement training...