strategic decision making. Quality Standards - Works in collaboration with Quality Assurance to ensure high levels of quality... of Insights Specialists for client account. Insight Projects - Lead and oversee research, visualization, and presentation of adhoc...
quality governance and continuous improvement across Customer Support (CS). This position blends quality assurance discipline... findings into structured insight reports and improvement charters for QA peers, CSPAs, and leadership review. Collaborate...
-driven quality governance and continuous improvement across Customer Support (CS). This position blends quality assurance...). Translate findings into structured insight reports and improvement charters for QA peers, CSPAs, and leadership review...
assurance discipline with analytical and problem-solving skills to detect performance patterns, investigate root causes..., MTTR, escalation drivers). Translate findings into structured insight reports and improvement charters for QA peers, CSPAs...
in a technical or customer service call center environment. 2+ years of quality assurance experience in a call center environment...
. Prior quality assurance or quality program leadership experience preferred. DESIRED QUALIFICATIONS: Bachelor’s degree... tracking, managing, and interpreting data. 2+ years of people leadership experience preferred. 3+ years of quality assurance...
across key functions (quality assurance, workforce management, fraud detection, content moderation, etc.). Partner with internal...
analytics, and automation across key functions (quality assurance, workforce management, fraud detection, content moderation...
guidance on project execution, quality assurance, and professional development. Serve as the primary point of contact for local...
About the Role: 09 The Team: The Quality Assurance Team within the Global Index Management & Production Group (IMPG.... What is in it for you As a QA Data Specialist, you will execute global real-time quality assurance checks to verify index...
analytics to elevate how we serve our customers across channels. As a Senior Quality Assurance Analyst, you'll transform... to improve precision/recall and insight relevance. Translate patterns (drivers of dissatisfaction, repeat contacts, escalations...
About The Role Grade Level (for internal use): 09 The Role: Quality Assurance Data Operation Specialist (QA Data... Specialist) The Team The Quality Assurance Team within the Global Index Management & Production Group (IMPG). The Impact The QA...
of customer experience together. Job Description Job Title: Manager, Order Management Assurance Department: Order Management... Reports To: Senior Manager, Order Management Assurance Employment Type: Full-time Job Summary We are seeking a Manager...
career move with Aprio. Join Aprio's Assurance - Audit Team and you will help clients maximize their opportunities. Aprio.... Our assurance advisors offer specialized and personalized audit expertise that gives you and your stakeholders the confidence...
The Business Assurance Operations Manager will lead and oversee the organization's assurance and operational functions... Compliance Leadership Lead end-to-end business assurance, audit, and social compliance audit activities to ensure adherence...
, Internal Controls Assurance, this role will have direct reports and comes with people management responsibilities... management and information security is required. Whilst supervising his/her respective controls assurance team, he/she...
, Internal Controls Assurance, this role will lead Global Internal Controls Assurance (ICA) testing and other engagements... his/her respective controls assurance team, he/she is also expected to provide support across all teams within the ICA Team when able...
career move with Aprio. Join Aprio's Assurance - Audit Team and you will help clients maximize their opportunities. Aprio.... Our assurance advisors offer specialized and personalized audit expertise that gives you and your stakeholders the confidence...
, Internal Controls Assurance, this role will lead Global Internal Controls Assurance (ICA) testing and other engagements... his/her respective controls assurance team, he/she is also expected to provide support across all teams within the ICA Team when able...
Job Description: About the Role: Grade Level (for internal use): 09 The Role: Quality Assurance Data Operation... Specialist (QA Data Specialist) The Team: The Quality Assurance Team within the Global Index Management & Production Group...