in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority.../customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate...
: We are seeking an experienced IT Service Delivery Manager who is fluent in French to act as the primary point of contact... operations. Expertized on Incident recovery, Problem management, reduction of tickets, server onboarding and offboarding, assert...