and/or customers. Works in harmony with superiors and fellow workers without incident or delay. Communication: Effectively listens..., including participating in a development plan as appropriate. Account Manager Core Competencies This section lists the core...
quality, problem and recovery management, and platform availability, facilitating changes and identifying risks. Directs the... technical leadership and consultation to project team members as directed by the project manager of high complexity deliveries...
operating environments. Batch monitoring, incident management, problem solving are activities to be undertaken and directed... as required in projects to support technical and business strategies. Provides daily global production service quality, problem and recovery...
on service performance, issues, and improvement plans. 4. Incident and Problem Management - Manage the resolution of major...HCL is looking for IT Service Delivery Manager with the below skills:Position Title: Senior Support Lead - ITSM...