, ticketing systems (e.g., Jira, ServiceNow), basic AWS CLI Processes & Frameworks: ITIL fundamentals, incident management... to monitor cloud infrastructure, recognize alerts, and perform first-line troubleshooting Familiarity with incident management...
, including incident, problem, and change management Strong written and verbal communication skills, with the ability... dashboards Processes & Frameworks: ITIL, incident management, change management, DevOps concepts What We’re...
tutorials) Support VDI migration: assist users transitioning from physical laptops to VDI Incident & Request Management: Manage... Document all troubleshooting steps and resolutions in tickets Identify recurring issues and escalate to Problem Management...
tutorials) Support VDI migration: assist users transitioning from physical laptops to VDI Incident & Request Management: Manage... Document all troubleshooting steps and resolutions in tickets Identify recurring issues and escalate to Problem Management...
Cause Analysis) or postmortem skillset; knowledgeable with ITSM processes, especially Incident Management... - Ability to lead technical discussions, including Major Incident and problem resolution calls. Solve problems of a complex...
, and patch management tools. Analytical mindset with attention to detail and problem-solving capabilities. Ability to work..., ensuring timely patch management, and coordinating with internal and external teams to proactively monitor, detect...
, and incident management. Perform disaster recovery operations as required. Support & Availability: Provide 24x7 support... Process Adherence: Ensure compliance with ITIL practices including capacity management, change management, vendor management...
on network performance and incident management. Requirements: Fluency in English (both written and verbal...) is required. Previous experience in a helpdesk or technical support environment is preferred. Strong analytical and problem-solving skills...
on network performance and incident management. Requirements: Fluency in English (both written and verbal...) is required. Previous experience in a helpdesk or technical support environment is preferred. Strong analytical and problem-solving skills...
team environment is an advantage Demonstrated experience in incident/problem management Committed to a full-time onsite... 6 working days a week with 24 hours per day. This is an associate position with the Index Product Operations team...
. You will be a member of a team responsible for incident resolution and service request handling for a wide variety of networking..., firewall management consoles, load balancers, SASE solutions, etc. Perform advanced, complex network analysis, identify...
. You will be a member of a team responsible for incident resolution and service request handling for a wide variety of networking..., firewall management consoles, load balancers, SASE solutions, etc. Perform advanced, complex network analysis, identify...
practices including capacity management, change management, vendor management, and incident management. Perform disaster... nights and weekends. Exhibit excellent communication and problem-solving skills. Documentation: Create accurate network...
: Ensure compliance with ITIL practices including capacity management, change management, vendor management, and incident... management. Perform disaster recovery operations as required. Support & Availability: Provide 24x7 support availability...
Center environments globally. Participate in ITIL-based operations: Incident, Change, Service Request, and Problem Management..., Cloud, and Data Center environments in a 24x7x365 organization, focusing on Incident Management, Change Management, Service...
in production operations, SRE, or DevOps roles Strong understanding of incident management and operational support in complex...Role Profile We are seeking a highly motivated and experienced Senior Associate to join the Shared Site Reliability...
techniques to enhance our defensive strategies. Supporting Security Incident Analysis and Response: Support, investigate... and analyze security incidents to determine the root cause, scope, and impact. Penetration Test Management: Assist in the...
on network performance and incident management. Requirements: Fluency in English (both written and verbal...) is required. Previous experience in a helpdesk or technical support environment is preferred. Strong analytical and problem-solving skills...