to interact effectively with business users, IT teams, and senior management. Experience with ITSM tools and processes... Service Delivery Manager is responsible for the strategic leadership, operational management, and continuous improvement of IT...
identification Proficiency in using enterprise-level IT Service Management (ITSM) platforms (e.g., ServiceNow) for incident logging... information to diverse audiences Ability to communicate effectively with internal clients, senior management, other IT teams...
services. Role summary As a Level 2 SOC Analyst, you are the senior technical responder within the secure operations team... the SOC operates at a consistently high standard. You also act as a senior technical leader within the SOC, contributing...