such as ITSM, CMDB/CSDM, ITOM, HRSD, SecOps, SPM, CSM, and Creator Workflows Define and maintain the platform's technical... of a sprint team. Platform Leadership Serve as the SME for the ServiceNow platform across integrations, configurations...
as a Solution Architect, SME, or Consultant with deep expertise in ServiceNow CSM and ITSM transformation. Ability to translate...-on experience in Service Integration, including design, transition, and operations. 3+ years of experience in ServiceNow ITSM/CSM...
, combining hands-on IT expertise with strong process and risk management capabilities. Working closely with Privacy, Security..., or technology support, and a growing passion for governance, risk management, and process improvement. This position will lead...
, wireless connectivity, and ISP/OSP functions. Proficiency with ITSM/ticketing tools and asset management platforms used... tracking). Ability to identify process gaps and implement operational improvements to enhance service delivery and reporting...
. Key Responsibilities: Architecture & Design Design end-to-end ServiceNow solutions across modules such as ITSM, ITOM... and design decisions to stakeholders and leadership Platform Leadership Serve as the SME for the ServiceNow platform...
. Key Responsibilities: Architecture & Design Design end-to-end ServiceNow solutions across modules such as ITSM, ITOM... and design decisions to stakeholders and leadership Platform Leadership Serve as the SME for the ServiceNow platform...
discussions to drive outcomes of ITSM process; identify escalations when appropriate Deliver cross-product demos showcasing... on application, severity, and business impact. Lead or support root cause analysis (RCA) using observability tools, logs, and SME...
methodology, understand the ITSM process, operations data, and real-time visibility requirements, and how each interacts with the.... Provides SME knowledge in enterprise-wide projects or initiatives. Exhibits an automation-first mindset. Works with peers...
. Support pre-sales efforts through scoping, estimations, and representing Unisys as a ServiceNow SME. Build... perspective preferred. ServiceNow CSA required; CIS certifications (ITSM, ITOM, or others) are highly desirable. Experience...
supports ITSM processes (Incident, Change, Asset, Problem Management) and other ITOM applications. Data Modeling & Management.... Collaboration & Cross-Functional Collaboration: Serve as a technical SME for CMDB-related projects, participating in requirements...
for any customer impacting Severity 1 or 2 incidents. Become an application SME and guide other team members in the platform... understanding of ITSM Fundamentals. Ability to quickly learn new technologies. Nice to have: * Experience in providing...
strategy for Cloud usage, license management, and lead both the business and technical release management process. In addition... projects (e.g., new module deployments, acquisitions, process redesign). Lead requirements gathering for Financials (GL, AP...
.com. Job Description: ͏ Responsibilities: Supporting the Ops teams to diagnose and provide solutions for systemic issues in the Process Automation Services.... Technical documentation focused towards driving post-mortems, technical/process guidance, automation, operational improvement...
a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people..., and strengthen enterprise security. In this role, you will own the technical roadmap, act as the primary technical SME...
scalability and sustainability. Support ITOM-related process improvement, re-engineering, and gap analysis activities with key... experience as a subject matter expert (SME) in ServiceNow ITOM, CMDB, and CSDM implementations. Strong understanding of CMDB...
% Job description: What do you need to start? An experienced Service Integration SME/Architect/Solutions architect/Consultant with proven thought... leadership in technical and process implementations What your development path can look like? Platform Solution Architect...
implementations and best practices for our Federal Government customers. Responsibilities also include ServiceNow SME support... for ServiceNow IT Service Management (ITSM) and the IT Asset Management (ITAM) module, specifically Software Asset Management (SAM...
/on-prem implementations and best practices for our Federal Government customers. Responsibilities also include ServiceNow SME... guidance and support for ServiceNow IT Service Management (ITSM) and the IT Asset Management (ITAM) module, specifically...