Architecture: Lead the design and implementation of end-to-end ServiceNow solutions, including ITSM, ITOM, ITBM, ITAM, HRSD..., design, and configuration, including ITSM, ITOM, ITBM, HRSD, and CMDB In-depth knowledge of ServiceNow platform capabilities...
of UPS systems, power distribution, and electrical safety standards. Strong leadership, problem-solving, and decision-making... (IP addressing, cabling standards). Familiarity with ITSM tools such as ServiceNow or Remedy. Company Overview...
Successful Traits of a Journeyman Lineman Integrity Reliability Problem Solving Team Work Safety Mindset Flexibility... Job Category: Information Technology Job Level: Manager/Principal Business Unit: Information Technology Work Type: Hybrid...
). Experience working with Google Tag Manager and Google Analytics for event tracking, measurement, and performance insights... and respectfully with both internal and external stakeholders to deliver technical solutions and support collaborative problem solving...
the daily operations, health, and performance of the OpenText Operations Bridge Manager (OBM) environment (comparable... Management (ITSM) tools such as OpenText NNMi, and third-party tools like ServiceNow using connectors and custom adapters...
Requisition ID # 167647 Job Category: Information Technology Job Level: Manager/Principal Business Unit.... Mentors less experienced Analyst; acts as lead on major operational initiatives Problem Solving: Sets technical and process...
(Incident, Service Request, Problem, Change, etc.), and calls from employees experiencing IT-related issues. Providing first..., and iOS devices; manage software via Intune/Configuration Manager. Implement and monitor endpoint security settings, patch OS...
, and updates regularly automation scripts and automations in the ITSM tool related to job functions and tasks. · Actively.... · Completes other duties as assigned by manager or technical team lead. Qualifications We care more about what you can...
of UPS systems, power distribution, and electrical safety standards. Strong leadership, problem-solving, and decision-making... (IP addressing, cabling standards). Familiarity with ITSM tools such as ServiceNow or Remedy. Company Overview...
, including ITSM, ITOM, ITBM, ITAM, HRSD, and other ServiceNow applications. Strategic Planning: Collaborate with business... Skills: Expertise in ServiceNow architecture, design, and configuration, including ITSM, ITOM, ITBM, HRSD, and CMDB...
complies with established Departmental and Epic ITSM/ITIL service and support processes including but not limited to issue..., problem, asset, and time accounting management process and procedures. Provides proactive input into service and support...
Metrics, Incident Queue Management & Problem Management (RCA) in ITSM Tool. Installs, configures, troubleshoots, and upgrades... and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI’s, Performance...
Certified System Administrator (CSA), ITSM, ITOM, ITBM, DMDB, REST, SOAP, JWT, AWS, Azure, Salesforce, JavaScript, Glide API..., including ITSM, ITOM, ITBM, ITAM, HRSD, and other ServiceNow applications. Strategic Planning: Collaborate with business...
detailed business requirements for ServiceNow solutions, including ITSM, ITOM, CSM, CMDB, and other ServiceNow modules... implementations and process automation. ServiceNow Knowledge: Deep understanding of IT Service Management (ITSM), IT Operations...
practices. Solid understanding of ITIL / ITSM processes, including incident, change, problem, and configuration management..., you will partner closely with the Infrastructure Manager and other technical leads to guide day-to-day infrastructure operations...
and implement GRC Access Control. Assist project manager in security governance projects and manage daily security tasks... Adhere to the company's procedure (ITSM, CHARM, etc.) for user management and role management. Meet the SLAs for incident...
problems to the NOC Manager, when required Record, track and document the service desk request problem-solving process... within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require...
: a foundational understanding of the core concepts, principles, and practices of ITSM. ITIL 4 Practice Manager designation... and facilitate continuous improvement. Develop and present comprehensive problem management reports, including Key Performance...
Customer Service Manager, this role ensures our platform remains modern, secure, scalable, and fully optimized to support IT... Service Management (ITSM) and broader organizational needs. With 7+ years of hands-on ServiceNow experience, you will lead...
Description Posting Title: Sr Service Desk Technician Reports To: Manager, IT Service Desk Location: San Jose.... But even more than that, we've built a reputation for integrity. We're problem solvers and innovation seekers. We're team players...