better for everyone. Job Description This is a unique opportunity to serve as a highest tier ITSM product expert and lead our strategic customers on the path of adopting... our newest innovation while ensuring they are getting value from our products. As a member of the ITSM Product Excellence team...
better for everyone. Job Description This is a unique opportunity to serve as a highest tier ITSM product expert and lead our strategic customers on the path of adopting... our newest innovation while ensuring they are getting value from our products. As a member of the ITSM Product Excellence team...
projects. Strong organizational and problem-solving skills, eagerness to learn and attention to detail. Strong communication... certification Familiarity with ServiceNow or a similar ITSM tool Familiarity with CI/CD pipelines and test automation tools...
security requirements and in the development of IT security architectures for BIM program. Excellent troubleshooting, problem...-solving and collaborative skills Thorough knowledge of ITSM best practices and supporting systems Required Technical Skills...
best practices to optimize efficiency and effectiveness. Incident and Problem Management: Lead the resolution of major incidents... service management frameworks and best practices. Experience with ITSM tools and platforms. Leadership Skills: Proven...
, deployment and management of a complete end-user computer fleet Understanding of ITIL concepts for incident, problem and change... management Utilization of ServiceNow (or similar ITSM) for service management, automation and service optimization Exemplary...
prompt, professional, and consistent support for end users. Oversee the incident, request, and problem management processes..., Request Fulfillment, Problem Management, Change Management, and Knowledge Management. Drive continual service improvement...
, ITSM, and enterprise-wide planning. Possess a strong understanding of Apptio's Technology Business Management (TBM.... Ability to thrive in complex, ambiguous client environments, demonstrating strong analytical, problem-solving, and decision...
Facility, reporting to the Senior NetOps Manager (operates out of the Leidos SMIT NMCI NOC Facility – Meridian ID) including... in Norfolk, VA and reporting to the Senior NetOps Manager. Responsible for situational awareness improvements and modernization...
documentation. Assists in the design, implementation, and optimization of ITSM processes and workflows (e.g., Incident, Problem... knowledge management systems, IT Service Management (ITSM) processes, Service Catalog items, technical documentation and data...
Operations Incident, Problem and Risk backlog and work with Product Managers to review, approve, prioritize and schedule ongoing... Manager to review Hypercare Checklist Drive the audit and alignment of the Hypercare Checklist and confirm completed...
Senior NetOps Manager (operates out of the Leidos SMIT NMCI NOC Facility – Meridian ID) including providing on-site... and reporting to the Senior NetOps Manager. Responsible for situational awareness improvements and modernization of the SMIT NMCI...
. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Qualifications Basic... to completion. Strong analytical and problem-solving skills with customer-service orientation. Deep technical expertise in digital...
Successful Traits of a Journeyman Lineman Integrity Reliability Problem Solving Team Work Safety Mindset Flexibility...: Regularly represents team and/or manager at client meetings. Collaborates with Project Manager and business stakeholders...
to priority incidents (MIMs) Own the Operations Incident, Problem and Risk backlog and work with Product Managers to review...) Partner with Engineering Teams Release Manager to review Hypercare Checklist Drive the audit and alignment of the Hypercare...
(L1-L2-L3) 2. Proficiency In Itsm Frameworks And Tools 3. Strong Problem-Solving Skills With Experience In Root Cause... Job Senior Support Lead -ITSM, Telecom Job Description (Posting). About HCLTech HCLTech is a global technology company...
actionable solutions. Success in this role requires strong communication, analytical, and problem-solving skills to maximize the... value of Hubbell's SAP investments. A Day In The Life This role reports directly to the Sr. Manager, IT SAP...
or higher, or other relevant ITSM certifications is a plus Working Conditions: Reports To: Global IT Manager/Supervisor... and safe internet use. Other Support of some client engagements Other duties as assigned by manager Qualifications...
methodologies, Dev Sec Ops standards Experience with ITSM processes like Incident Management, Problem Management, Change Management... of impact to IT. Internal/External Contact: Regularly represents team and/or manager at client meetings. Collaborates...
information, or provide updated information within Service Now, Fresh Service ITSM platforms. Understanding and experience using... Virtual and Cloud Technologies (Microsoft 365, Microsoft Endpoint Manager, Windows Cloud PC, Amazon Workspaces, SharePoint, MS...