tools). Ensure adherence to ITSM best practices (incident, change, problem management) by configuring Jira Service...) projects, including issue types, workflows, screens, fields, and permissions. Administer Jira Service Management (ITSM...
ServiceNow platform, including core ITSM modules (Incident, Problem, Change, Request, CMDB). Perform regular system maintenance... of experience administering the ServiceNow platform. Strong understanding of ServiceNow modules, including ITSM, CMDB...
is must and preferred in ITSM and ITOM Product lines ITIL v3 certification Excellent analytical and problem-solving skills Excellent.../project manager to develop appropriate technical solutions. * Document and gain acceptance / approvals of selected final...
with teams to develop standardized workflows. Ensure accurate and timely updates to the ITSM ticketing system. Provides on-call.... Problem Solving: Ability to address varied problems, requiring analysis or interpretation of the situation using direct...
. This position demands deep multi-cloud expertise, a strong understanding of managed services operations, and a proactive, problem... and maintain Infrastructure as Code (IaC) templates using tools such as Terraform, CloudFormation, ARM, or OCI Resource Manager...
ServiceNow ITSM for incident, change, and problem management. Strong understanding of Linux-based backup strategies, disaster... expertise, experience in public cloud, a strong understanding of managed services operations, and a proactive, problem-solving...
. This position demands deep multi-cloud expertise, a strong understanding of managed services operations, and a proactive, problem... and maintain Infrastructure as Code (IaC) templates using tools such as Terraform, CloudFormation, ARM, or OCI Resource Manager...
ServiceNow ITSM for incident, change, and problem management. Strong understanding of Linux-based backup strategies, disaster... expertise, experience in public cloud, a strong understanding of managed services operations, and a proactive, problem-solving...
. This position demands deep multi-cloud expertise, a strong understanding of managed services operations, and a proactive, problem... and maintain Infrastructure as Code (IaC) templates using tools such as Terraform, CloudFormation, ARM, or OCI Resource Manager...
. This position demands deep multi-cloud expertise, a strong understanding of managed services operations, and a proactive, problem... and maintain Infrastructure as Code (IaC) templates using tools such as Terraform, CloudFormation, ARM, or OCI Resource Manager...
The IT Controls and Processes Analyst is primarily responsible for the execution and management of ITIL and ITSM... as process managers on a day-to-day basis, serving as a change manager, incident manager, or asset manager, depending...
is involved in critical activities such as incident management, emergency response, change management, problem management... including EC2, ECS, RDS, S3, DynamoDB, and Secrets Manager. Contribute to CI/CD practices and containerization technologies...
with teams to develop standardized workflows. Ensure accurate and timely updates to the ITSM ticketing system. Provides on-call.... Problem Solving: Ability to address varied problems, requiring analysis or interpretation of the situation using direct...
the Applications Manager troubleshooting and supporting the Vistex ITSM system Compensation for this role ranges... management and completion with direction from the IT Applications Manager. Responsibilities: Configure and customize...
platform supporting key ITIL processes like Request, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge... requirements. Experience with ServiceNOW development, including core ITSM tables, CSM, Playbook, Workspaces, scripting, business...
, service levels and ITSM ticketing tool. Serve as a liaison between Solution Engineering Team and clients and various internal... that are deemed appropriate for this role and assigned by the manager/supervisor. Participate in all required UAT testing Complete...
potential. Title and Summary Director, BizOps Overview: The Mastercard BizOps team is looking for a Manager, Site... and best practices. - Are you a born problem solver who loves to figure out how something works? - Are you a CI/CD geek who loves...
. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address... with some guidelines. Manager/Director provides broad guidance and overall direction. Written Communications: Ability to communicate...
, and network problem resolution. Clearly and professionally communicate via phone, email, and instant messaging/chat with end users... and technicians. Troubleshoot, document, track, resolve, and report on incidents and requests using the ITSM. Must have technical...
to the Customer Success Manager, the Tech Analyst III serves as the final escalation point for endpoint and application... efforts for new clinical technologies. ITSM and Process Improvement Leads initiatives to enhance ITSM workflows...